Removalist

Choosing the Right Removalist

Moving homes can be stressful, and the wrong removalist can make it much harder still.... Misunderstandings, hidden fees, longer-than-expected job times, personality clashes, or even damaged or missing items can quickly turn a move into a nightmare.

To minimise these risks, it’s important to chose a quality removalist. A business who understand your needs, the size of your home, your timeframe, your packing needs and more.

In the guide you will find 10 questions to ask a removalist to minimize these risks and avoid problems. Plus our personal Recommendation.

- - Snippet of the Key Checks When Choosing a Removalist - -

Reputation: Do they have a website with genuine customer reviews? Is there feedback on Facebook or Google from past clients?
AFRA Accreditation: Are they accredited by the Australian Furniture Removers Association (AFRA)?
Recommendations: Have family or friends used them and had a good experience?
Female-Friendly: Are they known for being respectful, supportive, and safe for women moving alone or with families?
Pricing Structure: How do they charge — hourly, fixed price, call-out fee?
Payment Options: Can you pay by bank transfer, credit card, or cash?
Payment Timing: Do they require payment upfront or on completion of the job?
Special Items: Do you have difficult or fragile items that need extra care, and have you discussed these in advance?
All Fees Disclosed: Are all costs, surcharges, or potential extras clearly explained before booking?
Written Agreement: Will you receive a written quote or contract?
Insurance: Are they fully insured, and is there an excess if a claim needs to be made?
Access Requirements: Is access to your home straightforward? Consider stairs, narrow hallways, garage access, apartment buildings, and lift availability.